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Magenta XL Fritz!Box 7530 no DSL synchronisation every 10-15 minutes
vor 5 Jahren
Hello everyone,
I am sorry about this post in English but I just moved here and my German is very poor. I am coming here with hopes that you can help me solve my current problem with my Internet connection. I have a Magenta XL package and a Fritz!Box 7530 that I use to connect to the network. Since the new connection started (two days ago, I just moved to this apartment) I experience "Keine DSL-Synchronisierung" every 10-15 minutes. Then the router takes 1-5 minutes or more to get back online. This happens day and night. From the logs of the router, I see that after each reset, the ISP will allocate a new IP address to the router. The IP Gateway and DNS are always the same, only the IP is different. The IPs are not even in the same network, there are IPs starting with 87.162..., 217.248...., 91.51.... etc. I tried changing settings in the router to make it more resilient, limit DSL Sync rate, updating Fritz!Box to the latest OS and still the issue persists. Also, in the contract it says maximum 250Mb and the box and all the tests that I run couldn't pass over 32Mb. I don't know what other things to try before calling customer service. I attached a few screenshots with the box.
Thank you in advance for your help.
794
35
vor 5 Jahren
Hallo @adng ,
do you have an Auftragsbestätigung and a planned date for availability of the internet services for you?
And maybe even better do you happen to know whether the connection should have been completed already? This looks very strange so maybe it is not „your“ connection yet.
You could try to test the line:
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
This is in German only but might be understandable.
Is the Fritz Box yours and is it brand new?
Best wishes,
Coole Katze
1
Antwort
von
vor 5 Jahren
Yes, Auftragsbestätigung is from 21.03.2020 and plan availability started on 31st of March.
Yes, this Fritz!Box is mine and I bought it brand new just before activating this connection.
As login details in my Fritz!Box I am using the ones provided by Telekom.
A few more details about the situation. I had a Telekom technician who came on 31st of March and he checked the connection from the street box to the house and he said that everything is OK. Unfortunately there was an issue with the cable from my apartment to the junction box in the basement of the house. The Telekom technician couldn't solve it and it was left for the electrician to sort out the cable. Two days later, an electrician came and installed a new DSL box in my apartment (the little one where you plug in your DSL cable from your router) and he said that everything works. Indeed, the Internet connection was working but always with the symptoms that I described above. My next door neighbour had an issue with his telephone line and it looks like the electrician fixed that as well.
I was using the self-diagnosis tool that you pointed out and the tool said that it detected some "abnormalities" during the test, but the connection was stable.
Uneingeloggter Nutzer
Antwort
von
vor 5 Jahren
That
gives at least an indication that there is a problem - possibly in your own house. If e.g. there is more than one TAE plug then this causes interferences that bring down the speed. Your DSL line is currently running only in vectoring rather than in supervectoring mode.
That however
can be an indication that supervectoring might not work at all for your long DSL line - but that depends on several other factors.
24
Antwort
von
vor 5 Jahren
@Anna J.
Can you please call me at 17.15 today?
Thank you,
Adina
Antwort
von
vor 5 Jahren
Kind regards
Anna Si.
Antwort
von
vor 5 Jahren
Danke
Uneingeloggter Nutzer
Antwort
von
vor 5 Jahren
I couldn't reach you, only your mailbox was to talk to me.
When would it be better?
Kind regards,
Anna Si.
1
Antwort
von
vor 5 Jahren
Thanks @Anna J. , unfortunately my phone didn't ring. I don't have a landline connected to the numbers provided by Telekom, please use the number I sent you in a private message.
Kind regards
Uneingeloggter Nutzer
Antwort
von
vor 5 Jahren
Hopefully, our technician will finally fix the line tomorrow, I'll be happy about a positive feedback here, if so.
Kind regards,
Anna Si.
1
Antwort
von
vor 5 Jahren
Dear @Anna J.
I can confirm that the technician was here this morning. He fixed the problem with the line and now the network speed test shows values of 250Mb or above, which is great. I will continue monitoring the stability of the network and hopefully everything will be fine 🤞 .
Thank you for fixing it in this short time.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
Dear @Anna J.
I can confirm that the technician was here this morning. He fixed the problem with the line and now the network speed test shows values of 250Mb or above, which is great. I will continue monitoring the stability of the network and hopefully everything will be fine 🤞 .
Thank you for fixing it in this short time.
0
vor 5 Jahren
I'm more than happy to hear that everything is working great now. So the technician fixed the issue.
If there is any issue again don't hesitate to give us a text here.
Enjoy your connection.
Greetings
Karsten L.
2
Antwort
von
vor 5 Jahren
Dear all,
I would like to confirm that since yesterday the line was stable and everything works fine.
Thank you @Coole Katze @muc8033.7 @eifelman85 for helping me in diagnosing the problem.
Thank you @Anna J. for booking a technician and thank you Mr Technician for fixing my line.
Stay safe folks
Antwort
von
vor 5 Jahren
thank you for your update.
Stay safe.
Kind Regards
Markus Km.
Uneingeloggter Nutzer
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von
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