internet stops working frequently in the last few weeks

vor 2 Jahren

Hello, for some reason the internet stops working almost every day at least 4 or 5 times a day at my house for the last few weeks

I have had Telekom in my home for more than one year, but these problems start happening around the last 8 weeks

390

10

    • vor 2 Jahren

      There are a lot of potentials issues that can cause this, it's probably best to look at your own side (router, cabling etc.) of things before calling support.

       

      Can you tell what type of contract (VDSL, fiber) and speed you have? Also, what router model are you using?

      2

      Antwort

      von

      vor 2 Jahren

      Hi
      VDSL, 100mb
      router model: DEUTSCHE TELEKOM - SPEEDPORT SMART 4 TYP A

      Antwort

      von

      vor 2 Jahren

      Henrique Silva

      router model: DEUTSCHE TELEKOM - SPEEDPORT SMART 4 TYP A

      router model: DEUTSCHE TELEKOM - SPEEDPORT SMART 4 TYP A
      Henrique Silva
      router model: DEUTSCHE TELEKOM - SPEEDPORT SMART 4 TYP A

      In that case, I'd go for @teezeh 's suggestion above.

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 2 Jahren

      @Henrique Silva   schrieb:
      problems start happening around the last 8 weeks

      Self-service options: You can initiate a line check from https://www.telekom.de/kundencenter or from the MeinMagenta app on your phone and report and report an incident if necessary.

       

      Best wishes,

      Thomas

      6

      Antwort

      von

      vor 2 Jahren

      Thank you @Inga Kristina J. , I'll wait for your call tomorrow

       

      Just to be more clear about my situation, my internet work every now and then, but at least one time per hour it stops working for around 20 ou 30 minutes

       

      Antwort

      von

      vor 2 Jahren

      Hi @Henrique Silva ,

       

      and thank you for the call.

       

      As discussed, I reset your internet connection. Similarly to restarting your router, that gets rid of more common issues.

       

      Your connection will be back within the next 20 minutes.

       

      If the disconnects return, let me know here.

       

      Kind regards

      Sören G.

      Antwort

      von

      vor 2 Jahren

      @Sören G. Thanks for the support 

      Uneingeloggter Nutzer

      Antwort

      von

      Uneingeloggter Nutzer

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