‎Internet order accepted and failed at the same time?

Internet order accepted and failed at the same time?

13 hours ago

Hello,

I ordered an internet package with Telekom, and right after ordering installed the MeinMagenta App. I checked the order tracking for the new contract and modem, but it said: Order entered, Order accepted, Order failed, in that order. Does this mean the order is cancelled now? Why did my order fail and how do we fix this?

Thank you!

6

0

1

14 minutes ago

E A

Thank you for your contribution to our community. 🙏🏽

It appears that there was an error with the order. I would be happy to look into this with you. 🙂 When can I reach you at the callback number you provided?

Best regards,
Timur
0
0

Unlogged in user

from

This could help you too

Two internet connection orders created for one single order

1 year ago

in

Festnetz & Internet

245

0

14

Order status

2 years ago

in

Festnetz & Internet

993

0

2

Please help Cancel order to switch internet provider

7 months ago

in

Festnetz & Internet

48

0

1

Cancelling internet after a failed apartment move

2 years ago

in

Festnetz & Internet

111

0

2

Order confirmation not received

4 years ago

in

Festnetz & Internet

183

0

4

Popular tags last 7 days

You might also be interested in

Buying advice
Do you need personal purchasing advice? Telekom's business customer team will be happy to advise you.
To text chat
View offers
Informieren Sie sich über unsere aktuellen Internet-Angebote.
Zu den Internet-Angeboten