Hello,

I have internet MagentaZuhauseXL plan. However, I cannot connect to the Internet. The modem/router (Speedport 3) is correctly connected but does not give me a white light on service and unable to connect internet shows not internet connection/status is: secured, no internet.

My german is not good. So unable to speak call centre 

I would be happy to provide any info needed in order to get this sorted.

Thanks for the help!

Neelam Daulat