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21 days ago
The Hotline is 0800 330 1000
8
from
15 days ago
Priest
@Sven Ă–. I am in Priest, Germany and haven't traveled outside the country. So I should be fine then? Thats what im getting from your response.
Did you mean "Preist"?
from
15 days ago
Hey @IsiahArauz,
the message concerning your data volume was about a 30GB voucher you received from us a few days prior. This voucher is almost used up, but you also received new data volume yesterday, which is another 30GB boost, that will be used after this first one is used up. So no need to worry.
Sincerely
Louisa
from
12 days ago
Hi,
I could now see that you have arranged an installation date for the new fiber optic order for 08.08.25 🙂 Please give us a short feedback after the technician appointment 👍🏽
Best regards
Timur
Unlogged in user
from
21 days ago
Hey @IsiahArauz, đź‘‹
thanks for the nice phone call. We've checked your case together. As I mentioned, I’m unfortunately not able to restore your internet connection over the weekend. To help you out, I added free data to your mobile plan.
I also created a ticket with our IT department to find a solution. As soon as we know more, we’ll let you know right away.
If you have any questions in the meantime, feel free to contact me here.
Best regards,
Jonas
7
from
17 days ago
I just want internet so I can communicate with a sick family member and continue with my College work. I dont want to solely really on my phone Hotspot. Luckily DMSE aka Justin help me get 30 gb of cellular data however from now and Saturday July 27th i already used that 30 gb of data. I need help!
0
from
17 days ago
Hi @IsiahArauz,
I have just send new data volume, but please have in mind, that I cannot do that on a daily basis.
Additionally, I cannot see what answer @Jonas W. got from the special team, so I gave him a wink, and he will be back tomorrow.
Sincerely,
Johannes
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from
16 days ago
@Johannes P. Thank you. And I hope I recieve my internet so I dont have to rely on the 30 gb everytime. However until this issue get resolved this is my opinion. Also thank you for letting the superior know about this on going issue. I hope you understand this has been very stressful for me.
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