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vor 5 Jahren
@cpowell26
"My router" = w h i c h router - W925V?
8
Antwort
von
vor 5 Jahren
@Nico B.
The router has crashed 3 or 4 times since the reset.
Antwort
von
vor 5 Jahren
thank you again for the call.
A technician will come directly to your place on Monday.
If anything goes wrong, or you have any other questions, please don't hesitate to contact me again.
Kind regards
Nico B.
Antwort
von
vor 5 Jahren
@Nico B.
The technician just left. He did not find any issues at the house, so he changed ports in the main hub in town. He said hopefully it fixed it and for me to monitor it today. So far it is working. I will let you know if I have any more outages today.
Thank you for your assistance.
Uneingeloggter Nutzer
Antwort
von
vor 5 Jahren
Besides answering the question, whether or not you installed Powerline in your home network, it would be great to know, when you are available best, because I would like to call you, to discuss further troubleshooting steps.
Kind regards Nico B.
1
Antwort
von
vor 5 Jahren
I do not have a Powerline installed. I am available anytime for the rest of today and this weekend and I am available after 1700 on weekdays.
Uneingeloggter Nutzer
Antwort
von
vor 5 Jahren
thank you for the update, I also hope that the issue is finally fixed now. Please give us feedback about the performance throughout the day. 👍🏻
Best wishes Leona M.
3
Antwort
von
vor 5 Jahren
Hello @Nico B. and @Leona W.
After the technician came last week, the internet worked great for 3 or 4 days. There was only one or two crashes during that time. Starting Friday and Saturday it started crashing more. Yesterday it crashed 30 or 40 times and today it has been crashing all day. The technician changed ports in the telekom hub last week and that seemed to work, then the crashes started again this weekend. I really am not sure what to do now. Do you think I need to lower the speed from 250Mb to 100Mb. Maybe the speed is too high for the infrastructure. My daughter is doing virtual school and got disconnected during a class session. Please help.
Thank you
Antwort
von
vor 5 Jahren
Antwort
von
vor 5 Jahren
I am available now. You can call me anytime
Uneingeloggter Nutzer
Antwort
von
vor 5 Jahren
1
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von
vor 5 Jahren
@Martin Bo.
Good afternoon, I stayed home from work today and the technician did not show up between 1200 - 1600 as discussed. I have had 3 outages today.
Uneingeloggter Nutzer
Antwort
von
vor 5 Jahren
thank you for this important information.
I am so sorry, that the technician didn't show up. I already tried to call you for further information.
Actually, we have to make a new appointment. When I'm allowed to call you again? A time-frame would be perfect.
Thank you in advance & kind regards
Christina P.
1
Antwort
von
vor 5 Jahren
My apologies, I was outside watering the garden and my phone was inside. I am available anytime.
Thank you,
Uneingeloggter Nutzer
Antwort
von
vor 5 Jahren
Please keep us up to date after this appointment.
Kind regards
Christina P.
1
Antwort
von
vor 5 Jahren
@Christina P. @Martin Bo. @Leona W. @Nico B.
Hello Team Telekom,
The technician was here last Wednesday evening. He wanted to rule out the internal line of the house so we move the fritzbox down to the basement where the line comes into house and moved my Netgear Nighthawk up to the guest room with an already existing Cat 5. The connection has been solid now for 6 days with no interruptions. Thank you so much for you assistance and your patience. I really appreciate the excellent customer support that all of you have provided. Have a great day.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
@Christina P. @Martin Bo. @Leona W. @Nico B.
Hello Team Telekom,
The technician was here last Wednesday evening. He wanted to rule out the internal line of the house so we move the fritzbox down to the basement where the line comes into house and moved my Netgear Nighthawk up to the guest room with an already existing Cat 5. The connection has been solid now for 6 days with no interruptions. Thank you so much for you assistance and your patience. I really appreciate the excellent customer support that all of you have provided. Have a great day.
0
Uneingeloggter Nutzer
Frage
von