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Akzeptierte Lösung
akzeptiert von
vor 7 Jahren
Hallo @dominikpaul893,
eine Entsperrung wird automatisiert vorgenommen, wenn Ihr Buchungskonto ausgegelichen wurde und der Zahlungseingang telekomseitig vollständig verbucht wurde.
Eine Beschleunigung kann nicht vorgenommen werden.
Bitte mal hier schauen:
https://www.telekom.de/hilfe/rechnung/bezahlung-und-bankeinzug/entsperrung-nach-einem-zahlungsverzug
0
Akzeptierte Lösung
akzeptiert von
vor 7 Jahren
Hallo und
Bild nicht vorhanden
Die Entsperrung nach einer Entgeltsperre ist ein automatisierter Prozess. Dazu muss das Geld auf dem Bankkonto der Telekom eingegangen sein. Nun muss an Hand der Referenzdaten dieses geld dem richtigen Buchungskonto gut geschrieben werden. Ist hier manuelle Nacharbeit notwendig, dauert es länger. Dann wird geprüft, ob das Kundenkonto jetzt ausgeglichen ist. Ist dies der Fall, gibt es den Steuerbefehl zum Entsperren. 3-5 Werktage musst Du schon rechnen.
VG
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