Solved
Internet connection problem
8 years ago
Hello.
We recently moved to Germany and got Telekom DSL Internet.
The technician came today to install the internet. He did something outside the house, changed a cable inside the house (the DSL cable) and checked with his tools something then he left and we don't have an internet connection. In the router the "Link" LED is blinking which from what I understand it's because there is no DSL connection.
What is going on?
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Accepted Solution
accepted by
8 years ago
For an easy clarification, plse complete
under Profile Settings (“Profil”) - My Settings (“Meine Einstellungen”)
your customer no. (“Kundennummer”) and your phone number (“Rückrufnummer”)
(unless already done).
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
This data can be read only by you and the
Telekom employees.
So that a direct communication is much easier.
Request for short entry as soon as your data are stored
by means of the “Answer button” (“Antworten”).
Thank you very much.
Regards, widder440
2
Answer
from
8 years ago
Done. Waiting for more info
Answer
from
8 years ago
@bysebaxx
Thks for completing your data, I will inform the Telekom emplyoyées at once...
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Answer
from
8 years ago
at first welcome to Telekom and in our community.
I'm sorry that the activation of your contract did not work as suspected today. Which router do you use? Did you disconnect the router for a few minutes and restart the engine? Is he then getting a DSL signal?
I´d like to support you so we can get your connection running.
At least one thing. Can you please add a german callback number in your profile?
Best regards
Sabine J.
3
Answer
from
8 years ago
I bought a second hand Speedport W 724V Typ A.
Tried rebooting and resetting it, which just managed Show me in the routers app that router status and the rest are bad.
And I don't have a German phone number yet.
Answer
from
8 years ago
Thanks for the information.
I have noticed that you already write with my colleague Wiebke over Twitter and she already called you. With her, you are in the best hands and her English is much better.
Have a nice evening.
Best regards
Sabine J.
Answer
from
8 years ago
@bysebaxx
Plse be so kind and report about the "progress" of this matter respectively the
solution after contact with Wiebke via Twitter.
If you have any further problems, plse. do not hesitate to complaint here again.
Best rgds,
widder440 (aries440)
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