I can not access to Internet

vor einem Jahr

Hello everyone. I am really sorry for English but I can't speak German (this is why I can't never reach customer service). I just moved in a new apartment and for the internet setting up (DSL) a person who works in Telekom just came to our place and set up our internet in our flat and he said that there is very good connection and should wait 15 minutes and the internet going to be activated. But unfortunately even all the adjustments all set up in router and there is internet connection no problem about the process we check with all possibilities but we can not access the internet even though our widgets shown as active in the router. Everything is normal we restarted modem many times and adjusted all the things properly but con not use the internet even we connected the network. 

Is there any solving problem out of restart, reset or plug off-in things? 

PS: Router: Speedport Smart 3 
       Status: Green Light 

       Reset, router adjustment and plug off- in done many times
       The guy doesn't do any thing in the main internet box in basement
       We don't know ex tenants uses the DSL at the flat. 

I really need your opinion. Thanks a lot. 

Best regards. 

      

190

3

  • vor einem Jahr

    0800 33 01080 is the English speaking customer service line from 8am to 8pm.

     

    Did you go through this process to check your line? https://www.telekom.de/hilfe/hilfe-bei-stoerungen/leitungspruefung

    Please post the log of your router to check whether there are error messages.

    2

    Antwort

    von

    vor einem Jahr

    andiling

    800 33 01080 is the English speaking customer service line from 8am to 8pm.

    800 33 01080 is the English speaking customer service line from 8am to 8pm.
    andiling
    800 33 01080 is the English speaking customer service line from 8am to 8pm.

    AFAIK this service has been discontinued some years ago (regrettably).

     

    Viele Grüße

    Thomas

    Antwort

    von

    vor einem Jahr

    Dear @BUOZ,

     

    Thank you for reaching out! I appreciate the opportunity to assist you. Upon reviewing your ongoing account proceedings, I found that there is already an appointment scheduled for February 1st. Furthermore, after examining the connection and physical line data, it appears that no device is currently connected, and the connection breaks off at one of our Multi-Service Access Nodes.

    I recommend waiting for the technician to assess the state of your connection. This will provide more clarity on the situation.

    Please feel free to reach out if you need any additional assistance.

     

    Kind regards,

     

    Christian H.

    Uneingeloggter Nutzer

    Antwort

    von

Uneingeloggter Nutzer

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