‎How to change technician appointment date

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How to change technician appointment date

4 years ago

Hello,

I recently ordered a package DSL. Telekom set an appointment date. on that day, I am busy. I have chatted with an agent and she changes the new date but I did not get any email or SmS. how can I notice the date is changed?

Best,

Zohreh

567

4 years ago
@zohre.ghaderi71

Plse wait until somebody of the Telekom staff here will answer to your request.

Since you already completed your personal profile, this will be no problem...😉
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4 years ago
Hello @zohre.ghaderi71

The date of the appointment got changed to the 14th of January 2021. Is that correct?

Regards
Karsten L.
1
Answer
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4 years ago
Dear Sir,

No, I am busy on 14.01.2021. your colleague said to me the date change to 18.01.2021. 18.01.2021 is good for me.

Best,
Zohreh
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4 years ago
Alright, got it. So you changed the appointment to 14th of January, but now you need the old one with 18th of January back. I informed our Disposition.
I'll keep you up to date. As soon as the appointment is confirmed I'll come back to you.

Regards
Karsten L.
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Answer
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4 years ago
Thanks for your quick reply and nice support.

in fact, the first suggestion date was 14.01.2021(old date). I have asked your colleague to change on 18.01.2021(new) but I did not get any email or SMS. I would like to check and put my appointment to 18.01.2021.

Best,

Zohreh
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4 years ago
Hello @zohre.ghaderi71

They tried to reach you twice, but you didn't answer the call.
Now I can see the 19th of January 2021 for the appointment.

Regards
Karsten L.
1
Answer
from
4 years ago
sorry For call. Yes that is ok for me.

thanks for everything
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