‎How to cancel ordered Magenta Zuhause L regio ?

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How to cancel ordered Magenta Zuhause L regio ?

20 days ago

Hello,

Telekom employees visited me at my apartment on 15.09.2023. They said that Telekom would provide fiber infrastructure in the area where we live nearby and that it would be good to make a contract as soon as possible. We made a contract by at-door sales. During this time, my contract with another provider continued. As of June 1, 2025, my contract with the other provider ends and my Telekom contract begins. However, when I check now, I see that fiber infrastructure has not been established in the area and is not even planned. For this reason, I want to cancel my Telekom order. If I switch to Telekom, both my internet speed will be slower and I will have to pay more bills. Please help me to cancel my order. I have tried over kontakt formular but auftragsnummer is not 11 digit.
Thanks!

20 days ago
Hey @user_17089b,

I'd gladly assist you in this matter, and I'd like to have a closer look ant the contract. In order to do so, we need to have a short phone call. Regarding how late it is already, please let me know, when a call would suit you best by tomorrow.

Kind regards

Louisa
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19 days ago
Thanks for immidiate response. I am free all day for a call.

thanks!
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19 days ago
Hey @user_17089b,

thank you for the nice phone conversation.

I will contact you again today.

Kind regards Khaled A.
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19 days ago
Hey @user_17089b,

I informed the special team, and they will contact you.

Kind regards Khaled

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