Help in English - New customer, unstable DSL connection
3 years ago
Hello Telekom Support,
I have been a DSL customer since February and the connection has always been stable, but since yesterday (2022/05/17) my Internet connection drops for a few minutes, every few hours.
I have made sure that it's from your side (or at least from the line). I have checked my devices (even rebooted routers just in case) and still when the connection drops, I can't even ping static public IPs like 8.8.8.8. The problem gets fixed after a few minutes and then again it gets disconnected after a few hours.
Can you please check my connection from your side? Is there a known problem in my line or my neighbourhood?
Thanks
625
7
This could help you too
8 months ago
497
2
3
978
0
3
You might also be interested in
Request purchasing advice
Fill out our online contact form quickly and easily so that we can advise you personally in a timely manner.
View offers
Informieren Sie sich über unsere aktuellen Internet-Angebote.