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[HELP IN ENGLISH] Moving to a New Apartment

vor 3 Jahren

Hi, I moved to a new apartment and would like to take my Magenta home package with me. My old address supported 250 mbps, but the new address only supported 175 mbps. 
 
Additionally, I have already moved out of my old apartment 2 weeks ago and moved into my new apartment. I am using another wifi that the landlord provides until the end of November and would like to move the Telekom contract to the new apartment as soon as possible. 
 
I would also have to order a new speed port as I had to return the old one (it was connected to a previous contract). How can I schedule the move of my Telekom contract to the new apartment? I really need it as soon as possible. Thanks in advance!

169

2

    • vor 3 Jahren

      Hello @Girlies and welcome to the community.

       

      I'm happy to help you with your request and explain the procedure to you.

      On which time are you available for a call?

       

      Kind regards

      Malte M.

      1

      Antwort

      von

      vor 3 Jahren

      Hi @Malte M.,

       

      Thank you for the prompt response!! I am available now but also tomorrow before 12:30 or after 13:30. Thanks!

      Uneingeloggter Nutzer

      Antwort

      von

    Uneingeloggter Nutzer

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