‎[Help In English] Moving DSL connection to the new address

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[Help In English] Moving DSL connection to the new address

vor 3 Jahren

Dear Telekom Support,

I am moving to a new address (in the same city) within the next 2 weeks.

Currently I have a 175Mbps DSL and the new address supports 250Mbps.

Now my question is: what's the process to move my DSL to the new address? (keeping the same number if possible, and upgrade the connection to 250Mbps)

Best regards

Mehdi

963

Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hallo @Mehdi3
one of the informed Teamies will get in touch
greeting
Waage1969
0
vor 3 Jahren
Hi @Mehdi3 ,

is your German with the help of Google translator good enough for the following process:

https://www.telekom.de/hilfe/umzug/allgemein/internetanschluss-umzug

This should be easy to complete. Or you can wait here for the Telekom Team to support you. @Waage1969 has already informed them about your request here so they should contact you soon.

Best wishes,

Coole Katze
17
Antwort
von
vor 3 Jahren
Hi @Inga Kristina J. @Louisa G.

Although I cancelled my contract on August 26, I received a new invoice from Telekom today.

It says "IHRE RECHNUNG FÜR OKTOBER 2022" and then it has a few items named "Zeitraum" for August, September and October, and at the end it has a "Heimnetz Paket Smart"

And it mentions a one-time fee for providing a service at the new address. (Umzug: Für die Bereitstellung des Anschlusses an Ihrer neuen Adresse berechnen wir ein einmaliges Entgelt.)

I think there's been a mistake in your accounting department, considering that I cancelled my contract and I don't have an active DSL contract/connection. Can you please check?
Antwort
von
vor 3 Jahren
Hey @Mehdi3,

please excuse my late reply.
I can see in the system that your email has already been answered and that you spoke to our service team on the phone.
Apparently everything could be clarified.
Is that correct?
If there are still questions, please write me here.

Many greetings
Markus Km.
Antwort
von
vor 3 Jahren
Hey @Markus Km.
Yes they contacted me via email and I have to return the modem so the costs are refunded.
Thanks
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hello @Mehdi3,

thank you for the nice phone call.

I'll send you a return label for the Speedport and cancel the contract for you.

When your landlord has installed the cables inside the house and you want to come back to us, please call for us here. We'll be here for you.

Kind regards Inga Kristina J.
0