Hello! I need support in Englisch.
I'm planning to move to the new apartment in one month. I already created a moving order with basic options (no technician etc.), but I unfortunately learned that no fiber connection installed-ready in the new apartment yet. (Building address shows fiber is supported)
So, should/can I cancel that order ? Can we update the order to add technician support with socket etc. required installations?
Could some support-line staff here who can speak English call me if it is possible? (I also have additional questions about the contract and modem update with the newer models)
Thanks!
vor 2 Monaten
Hallo @cunal
If you haven’t already done so, please also note in your profile when and how you can best be contacted.
I’ll pass your question on to the team – please bear with us.
Best regards, -LERNI-
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vor 2 Monaten
Thanks for the quick answer! I've updated the details in my profile.
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vor 2 Monaten
Hello @cunal,
welcome to our community, and thank you very much for the pleasant call.
As discussed, you will soon be able to select the actual appointment for the installation of the fibre-outlet in your new flat.
Once you are done moving and the new connection is working as well, you can create a return form for your current router via our return-portal.
Let me know in case any further questions arise.
Kind regards
Jonas
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vor 21 Tagen
Hallo @cunal
Please don’t let my report confuse you; I’ve informed the team again, but the only option I had was to report your post as inappropriate, which it certainly isn’t.
Gruss -LERNI-.
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vor 21 Tagen
@cunal Please accept my apologies for the delay in the fiber-optic installation appointment. I see that an alternative solution has already been arranged for you.
Kind Regards Wiebke
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vor 21 Tagen
We really appreciate the alternative solution of quick LTE /sim router.
But we were provided that solution on our second or third phone call. First phone call even provided some weird incorrect info to just to finish the conversation.
And we still think there should be something need to be done for this unresponsible non-sense behavior from the "local partner", in order to not let these kind of things happen to anyone hopefully.
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