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vor 3 Tagen
You've to contact Vodafone if the contract ist cancelled by Telekom. Vodafone should deliver Internet access 'til Telekom-connetion is established and functional.
The Modem, called as ONT , is your own choice to buy or rent.
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vor 3 Tagen
I have to contact Vodafone myself even though Telekom managed the termination of contract with Vodafone?
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vor 3 Tagen
@TayyabH What Switch are you talking about?
Typically the endpoint ist a fibreoptic MODEM (where you connect your Router) or a Router with a fibre Module inside.
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vor 3 Tagen
@Khaled A. , I am available from 4:10 pm to 5:45 pm, does that work?
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vor 3 Tagen
Hey @TayyabH,
that will work and we'll call you back later today. 😁
Kind regards
Louisa
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vor 3 Tagen
@Louisa G. Hello Louisa, I did not receive a call today?
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vor 3 Tagen
@wolliballa that's what the Telekom team keeps telling, a fiber optic switch. It looks like a small white box? But I don't have that so I can't connect my router to anything.
@NoOneElse I have to contact Vodafone myself even though Telekom managed the termination of contract with Vodafone?
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vor 2 Tagen
Hello @TayyabH,
thank you for the kind conversation.
Your order was scheduled for your previous address. Installation at the new address has not yet been completed. To resolve this as soon as possible, I have updated the order for the new address to include the construction order. You will be notified as soon as an appointment can be scheduled.
Vodafone has reactivated your previous connection today (“Weiterversorgung”). However, due to the change of your address, this will be done at your old address, unless Vodafone has transferred the contract to your new address. If the connection does not work, please let me know so that I can cancel the reactivation to avoid any charges.
Kind regards
Maurice
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vor 17 Stunden
Hello, to confirm, my Vodafone contract works thank you! And the fiber optic switch appointment is scheduled for 6th October. I would ask if possible to do this earlier, as last week, I had received a date for 26th September but someone from Telekom mistakenly cancelled it.
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vor 4 Minuten
Hello @TayyabH,
great to hear that your internet connection is working again.
Unfortunately, it is not possible to change the appointment to an earlier date. Thank you for your understanding.
Kind regards
Maurice
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