Hello @pisanski,

thank you for the nice call. 😊

Like we discussed on the phone, I have contacted the department to get more info about the appointment. 

I just sent out another voucher.

Kind regards

Belana

Hello, I got invoiced 7Euros for the delivery of Glasfaser Modem and speedport smart 4 but the installation was not completed yesterday and the devices were brought back by the technician that came. Could you please clarify this as well on top of the current status of my fiber connection?

Thanks

Leonardo

Hello, any news on this?

Best,

Leonardo

Update: just received this email from Telekom

Could you please check when I might expect the new appointment or any update on the basement fiber box issue that the technician mentioned during the installation visit?

It’s important for me to understand how long this process is likely to take. Unfortunately, I rely heavily on having a stable internet connection to work from home, and this ongoing delay is becoming a serious problem for me.

Thank you very much for looking into this and for any information you can provide.