Hello Telekom Team,
I had a fiber installation appointment recently.
The technician installed the fiber outlet (Glasfaser-Dose) in my apartment and completed the splicing.
However, he explained that my connection could not be activated because the fiber in the basement ( GF-AP ) is incorrectly connected or assigned to another building.
He mentioned that this issue has to be fixed first, and a new appointment can only take place afterwards.
I haven’t received any update or timeline for when this basement issue will be resolved or when a new appointment can be scheduled.
Could you please check the status of my installation and let me know when I can expect the connection to be completed?
Thank you very much for your help!
vor 7 Tagen
Hello @pisanski,
thank you for the nice call. 😊
Like we discussed on the phone, I have contacted the department to get more info about the appointment.
I just sent out another voucher.
Kind regards
Belana
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vor 6 Tagen
Hello, I got invoiced 7Euros for the delivery of Glasfaser Modem and speedport smart 4 but the installation was not completed yesterday and the devices were brought back by the technician that came. Could you please clarify this as well on top of the current status of my fiber connection?
Thanks
Leonardo
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vor 6 Tagen
@pisanski Hello, that's correct. Shipping costs will definitely be charged.
Kind Regards Wiebke
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vor 3 Tagen
Hello, any news on this?
Best,
Leonardo
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vor 3 Tagen
No, unfortunately not yet. 🙏🏽 However, we are regularly checking the status of our request and will keep you informed.
Best regards
Timur
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vor 2 Tagen
Update: just received this email from Telekom
Wir werden baldmöglichst mit einem neuen Terminvorschlag auf Sie zukommen.
Ihre Telekom
Could you please check when I might expect the new appointment or any update on the basement fiber box issue that the technician mentioned during the installation visit?
It’s important for me to understand how long this process is likely to take. Unfortunately, I rely heavily on having a stable internet connection to work from home, and this ongoing delay is becoming a serious problem for me.
Thank you very much for looking into this and for any information you can provide.
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vor 9 Stunden
Hello @pisanski,
sadly, I haven't gotten any news back yet.
I will keep you updated.
Kind regards
Belana
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vor 9 Stunden
Anything on the voucher for my hotspot? Thanks.
Leonardo
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vor 8 Stunden
Hello @pisanski,
I'm sorry about. I've sent out another voucher.
Kind regards
Belana
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