Dear Telekom Team,

sorry for the English but my German is not good enough to handle a technical discussion.

I recently moved to a new house in Gemmrigheim but after 1 month still don't have internet access. Everything is well configured, the router is set up and the junction box is already mounted. What's only missing is the QR code of the junction box that needs to be generated on site by a technician. I contacted the fiber optics Hotline several times in any possible way but couldn't make any progress. So far no technician came to my place despite the multiple requests.

This situation becomes very annoying.

Can you please send me a technician to activate the line?

Thanks and best regards,

Rachid Alilou