‎[English] MagentaZuhause L - DSL Connection keeps dropping and shows "Not Synchronous"

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[English] MagentaZuhause L - DSL Connection keeps dropping and shows "Not Synchronous"

1 year ago

Hello,

I have been going thru multiple relevant articles for reported issue but the solutions couldn't help with my problem.

Im using MagentaZuhause L - DSL Connection with SpeedPort Hybrid Router.

My internet connection keeps dropping every 5-10 mins most of the time. Occasionally will be stable for an hour or so for some days but never seen stable since I have installed the internet connection. I have tried resetting router, resetting DSL connection, Firmware Update but no luck.

Attached the router status information. Could someone assist me with it please, its really challenging for me to work with such an unstable connection.

Thanks,

Dinesh

StatusInformation.png

111

1 year ago
@Dinesh was kommt hier raus?

Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
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Answer
from
1 year ago
@Chill erst mal Im getting the message "Unfortunately, the line test cannot be carried out. (Error 1001)"
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1 year ago
@Dinesh

please edit your post. Because in the picture now is something, that ist not allowed to show everybody (for your data security). Take the picture out of the post and put another in.

Please black/kill this numbers:

Serial number

IMEI number

5
Answer
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1 year ago
Welcome to our community @Dinesh,

I just tried to call you and talk about your Connection issues.

Unfortunately I was unable to reach you, so please let me know if you need further assistance or if you already spoke to another colleague on the hotline.

Looking forward to your reply.

Best regards,

Louisa G.
Answer
from
1 year ago
Hello Louisa,

I was lil busy didn't realize the call. My bad.

A technician has assigned and planned to come home to look on to the issue on Monday.

The team has already tried resetting the line and I have once reset my router but no luck.
Answer
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1 year ago
Good morning @Dinesh,

great, please let us know how the appointment went.

We look forward to your feedback.

See you later & best regards

Christina P.
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1 year ago
@Dinesh schau mal deine PN an, Brief oben rechts unter Deinem Avatar oder klick auf den Link https://telekomhilft.telekom.de/t5/notes/privatenotespage Gruß Andi
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Accepted Solution
accepted by
1 year ago
There was a wiring issue in the home, the technician help to address it and all smooth thereafter Thanks everyone for the help.
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Answer
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1 year ago
Hi @Dinesh.

I'm glad that issue could be solved.

Drop me a line if I can do anything for you.

Kind regards,

Martin Bo.
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