‎English - I need to return extra equipment

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English - I need to return extra equipment

4 years ago

Hello! I moved in January and took my Telekom service with me. Telekom shipped me an extra TV receiver and DSL modem that I don't need. They never asked for them back, but now they are trying to bill me for them. What's the best way to send them back to avoid getting billed for them? Thanks!

386

4 years ago
@schuecl

https://retoure.telekom-dienste.de/fernabsatz/
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Answer
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4 years ago
@Chill erst mal

Thank you for this! When I enter my customer number and POSTCode, it states I don't have any rental equipment, which doesn't make sense. I'm not sure this is what I need.
Answer
from
4 years ago
@schuecl I call a member
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Answer
from
4 years ago
Hello @schuecl,

welcome to our community.

Yes, the two devices are on the invoices since February. I can send a return label to you by email, but I fear it's too late for a regular withdrawel.

I think we should talk about the options on the telephone. May I call you this late in the evening?

Kind regards Inga Kristina J.
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Answer
from
4 years ago
@Inga Kristina J.
Sure, you can call.
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from
4 years ago
@schuecl

Oh no, I'm sorry, I just saw your response. Now the time is too short for me, we're off in a few minutes.

But I promise that I'll call you tomorrow, at about 6 p.m. if that's fine for you.

Kind regards Inga Kristina J.
Answer
from
4 years ago
@Inga Kristina J.
That's fine. To clarify, I still have a want to keep Telekom service, but they sent me extra equipment that isn't needed. It's been sitting unused since I moved. I have two modems and two TV receivers, but only need one of each. I shouldn't have to pay for equipment I didn't ask for.
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Accepted Solution
accepted by
4 years ago
Hello @schuecl,

thank you for the very nice phone call.

I'm waiting for your private message depending the Media Receiver. For the Speedport I'll look regularly if the device got back to us and if there will be charged anything. If so, you'll get a refund from me.

Kind regards Inga Kristina J.
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