My activation date was yesterday on 02.11.2026. I received a message on 29.10.2026 that my on-site appointment with a tech was no longer necessary because my connection would activate.
My speedport smart 4 router has not connected for activation. I continuously plugged it in, unplugged to let it sit for 20 minutes, then plugged it in again but no change. I found the main TAE connection for the DSL cord but I receive the same error: Kabel-Fehler (e0) and connected without internet.
I followed the router setup journey in the MeinMagenta app but I keep getting an incorrect password error when I put in the password (I tried both Gerätepasswort and WLAN-Schlüssel). When I tried to scan the QR code the app says it's invalid.
Please let me know if I am missing something or what else I should try.
vor 3 Stunden
Hello @sapphire_sadness00 and welcome to our community. 😊
The error message "e0" says, that a cable is not connected at all, or not fully connected. Even a cable that's plugged in on only one end can cause this error. Is the cable plugged into the blue jack? Do you have more TAE -sockets or just one?
Is everything plugged in, as shown on the picture?
Kind regards Sven
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