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13 days ago
im almost sure , that there is a lan-cable or switch connected only capable to serve 100 Mbit/s
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13 days ago
It shouldn't be the case, because in the first months that I bought the router, I was checking the speed and It was almost 500 Mbit. I don't know what has happened.
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12 days ago
Hello @FarshadFalaki,
your only having issue on your Xbox?
How is that device connected?
Kind regards
Belana
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12 days ago
Hi @Belana M. , actually I realized the problem with Xbox. In other devices, when I check the speed, it is the same.
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13 days ago
Hi @FarshadFalaki,
that shouldn’t be the case. The booked fiber bandwidth should be fully available to you.
Is everything set up correctly in your router? Are you using a LAN cable that supports 500 Mbit speeds, or did you run the speed test over Wi-Fi?
Best regards,
Jonas
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13 days ago
Thanks @Jonas W. that test was over WiFi, but I also checked with LAN, it is the same.
About router config, when I purchased and made the config, it was working fine and I had almost 500 Mbit. So I didn't check anymore. In recent months I bought a Xbox device and while downloading games I realized the speed is not good, while I have no problem while using youtube or google meet. Probably they don't use that much bandwidth.
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13 days ago
Replace the LAN-Cable between Modem and Router.
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12 days ago
ctually I've ordered one to check. I will write here the result.
Thanks. Actually I've ordered one to check. I will write here the result.
Keep in mind, that this will cost money if the reason for the Problem belongs to your setup.
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12 days ago
Hello @FarshadFalaki,
Alright. Keep us updated if the change improves the speed. 😊
Kind regards
Belana
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11 days ago
I replaced the cable and now I have 500 Mbps downlaod speed. Thank you very much @Stefan
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11 days ago
Seems to be a broken Ethernet Cable.
Auto-Negotiation measures your cable quality and decide which Speed to use 10/100/1000/2500/10000 Mbit/s depends on your devices max speed.
Solution: As other already told you, replace your curent Ethernet cable with at least Cat.6 Ethernet cable.
If cable replacement didn't work. You maybe check your Router Asus RT-AX59U if it has a power-saving feature for its Ethernet Ports and which cap your Speed to 100 Mbit/s. Please verify your Router Device config for such parameters. Maybe WAN Port Speed could be configured too. I do not know your Router config, but you can consult your routers manual.
Good luck!
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11 days ago
Thank you @Philona-Faun , Cable replacement fixed the issue.
I am very happy that this community help people to fix the issue. Actually I realized this problem some couple of months ago, but language barrier was pushing back to call the hotline.
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11 days ago
Hello @FarshadFalaki,
I'm happy to see that your issue was resolved. 🥳
If at any point time a new issue arises where you need help, do not hesitate to contact the social media team. There you will be connected to an English speaker. You can find us here or via Instagram, WhatsApp etc.
Kind regards
Belana
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11 days ago
@Belana M. Thanks alot.
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