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Download speed problem with MagentaHome XXL

vor 12 Tagen

My subscription is Telekom fiber MagentaHome XXL. I expect to have 500 Mbps download. But when I test the speed with Telekom speedtester it never goes beyond 100 Mbps. I am now download something (ubuntu) and download speed is about 10 MB/s.

I am using asus RT-AX59U router.

Could anyone help me?

 

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    • Akzeptierte Lösung

      akzeptiert von

      vor 12 Tagen

      Replace the LAN-Cable between Modem and Router.

      4

      Antwort

      von

      vor 12 Tagen

      FarshadFalaki

      ctually I've ordered one to check. I will write here the result.

      Thanks. Actually I've ordered one to check. I will write here the result.

      FarshadFalaki

      ctually I've ordered one to check. I will write here the result.

      Keep in mind, that this will cost money if the reason for the Problem belongs to your setup.

      Antwort

      von

      vor 12 Tagen

      Hello @FarshadFalaki,

       

      Alright. Keep us updated if the change improves the speed. 😊

       

      Kind regards

      Belana

      Antwort

      von

      vor 10 Tagen

      I replaced the cable and now I have 500 Mbps downlaod speed. Thank you very much @Stefan 

      0

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 11 Tagen

      Seems to be a broken Ethernet Cable.

      Auto-Negotiation measures your cable quality and decide which Speed to use 10/100/1000/2500/10000 Mbit/s depends on your devices max speed.

      Solution: As other already told you, replace your curent Ethernet cable with at least Cat.6 Ethernet cable.

      If cable replacement didn't work. You maybe check your Router Asus RT-AX59U if it has a power-saving feature for its Ethernet Ports and which cap your Speed to 100 Mbit/s. Please verify your Router Device config for such parameters. Maybe WAN Port Speed could be configured too. I do not know your Router config, but you can consult your routers manual.

      Good luck!

      3

      Antwort

      von

      vor 10 Tagen

      Thank you @Philona-Faun , Cable replacement fixed the issue.

      I am very happy that this community help people to fix the issue. Actually I realized this problem some couple of months ago, but language barrier was pushing back to call the hotline.

      0

      Antwort

      von

      vor 10 Tagen

      Hello @FarshadFalaki,

       

      I'm happy to see that your issue was resolved. 🥳

       

      If at any point time a new issue arises where you need help, do not hesitate to contact the social media team. There you will be connected to an English speaker. You can find us here or via Instagram, WhatsApp etc. 

       

      Kind regards

      Belana

      Antwort

      von

      vor 10 Tagen

      @Belana M. Thanks alot.

      Uneingeloggter Nutzer

      Antwort

      von

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