Hi Team,

Hope you are doing well. I'm writing this email with regards to the discrepancy in the money that was deducted from my account. I have recently moved to a new place and have opted for the relocation service. I can see I've been charged incorrectly for the installation and relocation. There is an additional 75 euros added to my bill which I don't understand. Could you please look into this? 
At the moment I'm in the learning phase of German and would appreciate if I get a call back with someone who speaks English.

Thanks