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8 months ago
Hallo @Arjun_Ajay
unter folgendem Link kannst du deine Leitung vorprüfen und ggf. eine Störung melden. Geht auch aus dem Mobilfunknetz.
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
Alternativ die Hotline 0800 330 1000 Stichwort „Störung“ anrufen.
Gruß
renner281064
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8 months ago
Hello @Arjun_Ajay , I just tried it again and had no luck. The package should be delivered.
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Kind regards Sven
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8 months ago
Good evening @Arjun_Ajay I just tried several times to call you, but can't reach anybody. Just let me know, when you are available.
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Kind regards Sven
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8 months ago
Good evening Sven,
My number was unreachable till 30 mins ago. I am available now and forth.
Thanks
Arjun
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8 months ago
@Arjun_Ajay
Es gibt auch noch die Möglichkeit die Störung über die „Mein Magenta App“ zu melden. Falls du die App nicht auf deinem Smartphone hast, findest du sie im App bzw. Playstore deines Smartphones.
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8 months ago
@Sven Ö. 😉
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8 months ago
Good evening @Arjun_Ajay und thank you for the nice call. I'm really really sorry, that you weren't informed, that the appointment was changed. So the next one will be on Tuesday, October 15 between 08:00 am an 12:00 pm. Because it's my day off, I'll call you personally on wednesday after 06:00 pm.
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Kind regards Sven
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8 months ago
Hi Sven,
Today is the second time in last 3 days where I had to stay home for the technician and even today nobody hadn't called me or come to my address so far.
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8 months ago
@arjunajay84
I took a look at the technician's notes. According to this, there was a fault in the distribution box. This could be solved by a port reconfiguration. Please observe whether the disruption continues. 🙏🏽
Best regards
Timur
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