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Contract cancellation
6 years ago
Hello There,
I have cancelled my Internet contract while I am leaving Germany in December. I don’t know what the reason, Telekom is still deducting the amount from my bank account. I have returned my devices in the near by Telekom shop.
Currently I came back to india, and I am not able to contact anybody from Telekom to know the status of my contract termination. Could anyone please help me in resolving this...
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6 years ago
Did you a get a confirmation for canceling your contract?
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6 years ago
Yes, I got a confirmation. It states the contract terminates from 1st April 2019. But still I got an invoice for the month of April.
Yes, I got a confirmation. It states the contract terminates from 1st April 2019. But still I got an invoice for the month of April.
That's perfectly normal. Later there will be a refund for the April invoice.
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6 years ago
What are the invoice Details.
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6 years ago
Thanks for the information
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6 years ago
Yes, I got a confirmation. It states the contract terminates from 1st April 2019. But still I got an invoice for the month of April.
Yes, I got a confirmation. It states the contract terminates from 1st April 2019. But still I got an invoice for the month of April.
That's perfectly normal. Later there will be a refund for the April invoice.
0
6 years ago
I'd like to have a look at it. Then I can tell you if everything's fine and this invoice will be the last.
Please fill in your customer number here http://bit.ly/Kundeninfos in your profile and give me a short feedback afterwards.
Kind regards Inga Kristina J.
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6 years ago
not automatically. But we can start the transfer of the refund manually and write down the new bank account.
Or do you have the opportunity to reverse the last debit? This would be the easiest way. Then I'll make sure that there will be no demand note. And when the refund is there, I can charge the open invoice against it.
Kind regards Inga Kristina J.
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4 years ago
I have been trying to cancel my mobile contract without success. I no longer live in Germany. Abmeldet in September. My old number was ********************
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Beitrag editiert durch Carolin L. (Telekom hilft)
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4 years ago
Thank you for your message, @Mags_watkins.
It is actually very easy to terminate the contract when moving abroad.
Please use this linked form and attach one of the required certificates.
Do you need any further help?
Kind regards
Carolin L.
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6 years ago
thank you very much for your feedback.
I had a closer look. Everything is okay: The contract is cancelled to April 1st, 2019. With the next bill you will get a refund.
Kind regards Inga Kristina J.
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