Solved
Contract cancellation
6 years ago
Hello There,
I have cancelled my Internet contract while I am leaving Germany in December. I don’t know what the reason, Telekom is still deducting the amount from my bank account. I have returned my devices in the near by Telekom shop.
Currently I came back to india, and I am not able to contact anybody from Telekom to know the status of my contract termination. Could anyone please help me in resolving this...
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Accepted Solution
accepted by
6 years ago
Yes, I got a confirmation. It states the contract terminates from 1st April 2019. But still I got an invoice for the month of April.
Yes, I got a confirmation. It states the contract terminates from 1st April 2019. But still I got an invoice for the month of April.
That's perfectly normal. Later there will be a refund for the April invoice.
0
Accepted Solution
accepted by
6 years ago
thank you very much for your feedback.
I had a closer look. Everything is okay: The contract is cancelled to April 1st, 2019. With the next bill you will get a refund.
Kind regards Inga Kristina J.
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