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5 years ago
Well without any information We simply can't help you.
We would need the used Tarif , the Router you have, if you use Powerline and so on.
And if we need the @telekomhilft Team you should enter your Information on this https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata page. This information is only visible for you and the Team, not for us.
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5 years ago
Also the error message says Connection failed. Check the LEDs at your speedport and the wiring.
All the cables are connected properly.
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5 years ago
@edy1
Ok, the firmwareversion is the newest one.
Therefore, I will send an urgent message to the Telekom staff for checking your line respectively
your router.
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5 years ago
Thank you so much. Hopefully they will be able to check it out soon. It's really difficult without the Internet when our work and school depends on it.
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5 years ago
I'm sorry for the trouble you had with the connection and tried to call you without success. When will be a good time for another attempt?
Kind regards Sven Ö.
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5 years ago
@Sven Ö. ,
I have not had any missed calls from you I'm afraid. Please call my mobile at any time, the number is on my profile in personal details. Thank you
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5 years ago
@edy1
The sign "@" must be used to "call" the desired interlocutor - a maximum of five people simulteanously is possible.
@Sven Ö.
"Done"...😉
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Accepted Solution
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5 years ago
would you mind sticking to one platform?
I've also had a message from you on Facebook.
I' will close this thread and head over to Facebook for further communication.
Kind regards.
Nico B.
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