Internet problems
4 years ago
Hello everyone!
Sorry for writing in English but I'm looking for help about our internet speed and connectivity. I can't seem to find an email address where I can write my complain. Is there any way to reach Telekom apart from calling them and chatting. We have prepared the complain letter in German but there is no email address anywhere.
Best regards,
Viktor
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4 years ago
@viktor.berczeli
Of course, there is a way - via this forum.
Unfortunately, you do not provide any informations:
- Router type and its firmware version
- about the nature of the problems mentioned
- how the connection speed was measured (by speed test)?
(übersetzt mit deepL-Translator)
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4 years ago
@viktor.berczeli
Ok - only one thing will help:
Report a malfunction of your line - via the already used fault assistant.
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4 years ago
And what will it change? Will they send another Technician? The line in the building is good, in fact if we measure directly from the distributor box it is still slow(download speed). Upload speed seems to went up from the 21 to 34 which is ok from the 40. Download is basically still the same never or rarely reaching 50 Mbit/s which is way too slow for the 100 I pay for.
I will try to report the line the last time then kindly leave Telekom and change provider if nothing will change.
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4 years ago
@viktor.berczeli
I think the Telekom staff here will contact you by phone.
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4 years ago
thank you very much for your message.
Your connection has already been checked. A technician will check your connection on site.
The appointment is on the 4th of February between 8 and 12 o'clock.
Have you already been informed of this?
Many greetings
Markus Km.
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