Connection latency and capacity
vor 51 Minuten
Hello I have huge issue with my Internet connection for past 3 months , was trying multiple times to report it but I was simpli ignored. My connection currently is terrible, Max 15% of what I suppose to have. Something has to be done immediately as I'm using my phone Internet instead of what I am paying for. If nothing will change I have to cancel my deal with telekom at this point it's frustrating and irritating.
Hallo, ich habe seit drei Monaten massive Probleme mit meiner Internetverbindung. Ich habe mehrfach versucht, das Problem zu melden, wurde aber schlichtweg ignoriert. Die Verbindung ist derzeit katastrophal; ich erreiche maximal 15 % der eigentlich vereinbarten Leistung. Es muss umgehend etwas geschehen, da ich gezwungen bin, das mobile Internet meines Smartphones zu nutzen, anstatt des Dienstes, für den ich eigentlich bezahle. Sollte sich nichts ändern, werde ich meinen Vertrag bei der Telekom kündigen müssen – die Situation ist mittlerweile einfach nur frustrierend und ärgerlich.
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vor 47 Minuten
If nothing will change I have to cancel my deal with telekom at this point it's frustrating and irritating.
Hello I have huge issue with my Internet connection for past 3 months , was trying multiple times to report it but I was simpli ignored. My connection currently is terrible, Max 15% of what I suppose to have. Something has to be done immediately as I'm using my phone Internet instead of what I am paying for. If nothing will change I have to cancel my deal with telekom at this point it's frustrating and irritating.
Hallo, ich habe seit drei Monaten massive Probleme mit meiner Internetverbindung. Ich habe mehrfach versucht, das Problem zu melden, wurde aber schlichtweg ignoriert. Die Verbindung ist derzeit katastrophal; ich erreiche maximal 15 % der eigentlich vereinbarten Leistung. Es muss umgehend etwas geschehen, da ich gezwungen bin, das mobile Internet meines Smartphones zu nutzen, anstatt des Dienstes, für den ich eigentlich bezahle. Sollte sich nichts ändern, werde ich meinen Vertrag bei der Telekom kündigen müssen – die Situation ist mittlerweile einfach nur frustrierend und ärgerlich.
Hello @DanGru
And what will you switch to after that? A different provider?
Given that the infrastructure belongs to Telekom, that won't fix the root cause.
The team can take a look.
I've informed the team.
To ensure the team can assist you, you need to complete your profile.
Click on your avatar in the top right corner, then go to Settings:
1. Enter your phone number.
2. Enter your customer number.
3. In the "Additional Information" field, indicate the best time to reach you by phone. The team is active here daily from 7 a.m. to 11 p.m.
For the call, please also have your customer number and the last 6 digits of your IBAN ready for verification purposes.
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von
vor 28 Minuten
Please do not post your screenshot containing sensitive data in the public forum; I have edited it.
The "Additional Information" field should include the timeframes when you can be reached by phone.
3. In the "Additional Information" field, indicate the best time to reach you by phone. The team is active here daily from 7 a.m. to 11 p.m.
For the call, please also have your customer number and the last 6 digits of your IBAN ready for verification purposes.
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von
vor 18 Minuten
Feel free to call me any time in that time frame You've provided.
von
vor 15 Minuten
Feel free to call me any time in that time frame You've provided.
@DanGru
I can't do that. 😅
I'm just a customer like you. The team I've notified will get back to you shortly. 👍
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Uneingeloggter Nutzer
von
vor 41 Minuten
Problem is I speak in English after calling I will get ignored again as there is no support that would like to speak in English , what I can always do is cancel my contract and simply buy star link... What else You need to see if I've provided scream shot , maybe send a technician instead of being rude.
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vor 11 Minuten
Perfect. It fits now.
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von
vor 8 Minuten
Nope my Internet doesn't fit what I have in contract.
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vor weniger als einer Minute
Nope my Internet doesn't fit what I have in contract.
That’s clear enough. And the root cause needs to be fixed. The team will support you with that, and a technician might come to your home to check things out if necessary. What I meant by "Perfect, that works" referred to your profile—it’s now 100% complete.
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Uneingeloggter Nutzer
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Uneingeloggter Nutzer
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