Moin, 

(Asking for a friend) . Has anyone ever been in a situation where you order a new contract for internet & MagentaTV for your new place via the Magenta app live chat, and you are assured a maximum 2-week delivery time (one week for line activation, the second week the modem arrives via post)? I was also told that if I chose to fulfill the order online myself, I would get a bigger discount, but the standard 6–8 week delivery time would apply. Perfect! I need internet & TV ASAP, I am excited, so I choose the chat option.

2 days later, an email arrives with a technician appointment at the premises 6 weeks in the future!

So, is it just me being unlucky, or has someone else had the same issue?

And how can promises via chat and assurances by the agent differ from reality like day and night?

P.s. When I was living in Frankfurt am Main, different Telekom agents used to come every single week offering a change from DSL to Glasfaser with an aggressive attitude that is so irritating—God save us from such people. I wonder what the delivery time would have been then.

Regards, Dan