Can’t speak German with the technician
vor einer Stunde
Hello I had an appointment today. The technician called me twice but I can’t speak German and he couldn’t speak English. So he left. Can you please help me out? I don’t know what to do
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vor einer Stunde
Hello @Venkatesh
To ensure the team can assist you, you need to complete your profile.
Click on your avatar in the top right corner, then go to Settings:
1. Enter your phone number.
2. Enter your customer number.
3. In the "Additional Information" field, indicate the best time to reach you by phone. The team is active here daily from 7 a.m. to 11 p.m.
For the call, please also have your customer number and the last 6 digits of your IBAN ready for verification purposes.
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vor 43 Minuten
Hello I have filled all the details. I’m available to talk anytime
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vor 39 Minuten
Hello I have filled all the details. I’m available to talk anytime
@Venkatesh
Great,
I have now informed the team.
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vor 13 Minuten
Hello @Venkatesh,
thank you for the nice call. 😊
The technician should arrive between 10:30 and 11:30 am.
Keep me updated and let me know if you need any help or have further questions.
Kind regards
Belana
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