Hello,

I have recently moved to my new flat in Germany, and I cannot manage to get past the tariff selection for a DSL connection with Telekom. The problem is that when I enter my address details, the website leaves me with no choice but to select a fiber connection, since “fiber is available at my location and will be set up in February.” The website also allows me to book a DSL connection in the meantime until the fiber connection is finally available.

However, I asked my landlord, and he said that fiber is not even available in my flat and is only available for some other flats in the building. Therefore, I am a little bit confused and do not know exactly how I can simply book a DSL connection. I tried calling customer service, but I could not reach support, mainly due to my poor German.