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Cancel prepaid contract online and take number with me to another provider

4 years ago

I have a prepaid SIM from Tekekom and wish to cancel this contract and take the phone number to a new provider. I wish to do the cancellation online (or by email) instead of having to send a letter by post. Please assist me as I do not want to visit the postoffice for this during the lockdown.

 

Also, I don't have an active plan in my account. Now if I add money to my account online, will it auto activate a service? I do not want to activate any any service but just maintain 6.90 euros for the fee of number transfer how do I do this?

 

Thanks!

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    • Accepted Solution

      accepted by

      4 years ago

      @siddharth3141 

      It looks to me like what you want is not possible.

       

      1. your wish to do this online - difficult; better call the hotline 2202 (good luck to reach s.b.) and tell them that you want to cancel the contract "Kündigung" however (important to mention!) that you want to port the number to the new communication service provider "Rufnummernmitnahme"
      2. decide whether you either want to recharge your prepaid account, spend some further Euro and keep the number - or not to recharge, to minimize the money you spend however also to give up your phone number

      5

      Answer

      from

      4 years ago

      Karsten L.

      I cancelled the contract to 4th of January 2021.

      I cancelled the contract to 4th of January 2021.
      Karsten L.
      I cancelled the contract to 4th of January 2021.

      I am a bit concerned... I switch to German in order to more easily clarify with Karsten.

       

      @Karsten L. 

      Hast Du das so gemacht, dass die Portierungsgebühr gleich dem Prepaid-Konto belastet werden konnte?

      Andernfalls habe ich ja Bedenken, ob/dass die Portierung erfolgreich durchgeführt werden kann.

      "Normalerweise" kenne ich das aus anderen Threads mittlerweile eher so, dass die Prepaid-SIM auf einen Termin in 14 Tagen gekündigt wird und in dieser Zeit hat der andere Anbieter die Möglichkeit, die Portierung durchzuziehen. Ggf. sollte da dann "Opt-In" bei der Telekom gesetzt werden und der neue Anbieter soll dann eine Portierung "sofort" anfragen.

       

      Auf jeden Fall wird der TE bei Abschaltung morgen und Portierungsanfrage morgen für eine Woche oder mehr unter der Rufnummer nicht mehr erreichbar sein.

      Answer

      from

      4 years ago

      @siddharth3141 Keep me up to date.


      @muc80337_2 gave us good advice. I'll put your cancellation on 17th of January 2021 - never had problems with that before. So you are safe. Your new provider can get the number already since 17:50 o'clock.

      Regards
      Karsten L.

      Answer

      from

      4 years ago

      1. Thank you @muc80337_2 and @Karsten L.. I'll post here what happens.

      Unlogged in user

      Answer

      from

    • 4 years ago

      Hello @siddharth3141

      I'm sorry for the late reply. I can do that for you. Please just fill this http://bit.ly/Teamkontakt form for me and also tell me the date where you want your Prepaid card cancelled. As soon as I get the form I'll prepare everything, so your new provider can 'take' the number.

      Regards
      Karsten L.

      24

      Answer

      from

      3 years ago

      @Carolin L.Thank you for your reply and information. Do you already set the option for port the number ?? Is my new provider can port my number now?? Will you please give me a written confirmation or sent me a email that my number is now ready to port so that i can give proof to my new provider that my number is ready to port.

       

      Thank you

      Answer

      from

      3 years ago

      Your number will be ported on December 20th, @Hridoy

      Then I'll get in touch with you again about the repayment of the money!

      Kind regards
      Carolin L.

      Answer

      from

      3 years ago

      @Carolin L.Thank you for the information. We will be keep in touch after 20th.

       

      Thank you

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