Hello,
on 13th October, the telecom salesmen have come on the apartment door and sold me a 300 Mbits/s glasfibre contract and I have still not received the "Eingangsbestätigung" and I do not want to continue. I want to terminate my contract with telecome.
I have also send an email regarding the termination to widerruf@telekom.de and then I have received an automatic no reply email answer that it cannot be done since they are asking for customer and application number which I do not have.
Could you please help me in that regard?
Thanks in advance.
vor 22 Tagen
Hallo@Gelöschter Nutzer ,
here is an identical question incl. solution:
https://telekomhilft.telekom.de/conversations/festnetz-internet/hilfe-bei-einem-haustür-glasfaser-vertrag-widerrufen/68f235f5860e8150b4180142
Best wishes,
Coole Katze
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vor 22 Tagen
Hello @Coole Katze ,
Thank you for answering. I have read that complete case, but in that case the customer already had customer number and application number. I have none of those. So, I could not fill that form completely, as these fields were mandatory fields. But still thanks very much.
Best wishes,
Gauravp
Uneingeloggter Nutzer
von
vor 22 Tagen
Hello @Gelöschter Nutzer I would have been happy if you had decided to sign a contract with us. If you have already sent a cancellation, you did everything right.
Kind Regards Wiebke
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vor 22 Tagen
Hello @Belana M. ,
Yes, that actually sounds good and clean way of solving the issue.
Let's wait till Monday and if I do not get anything back till then, then I might use your support.
Have a great weekend.
Best regards
Gauravp
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von
vor 22 Tagen
Hello @Gelöschter Nutzer,
alright. 😊 Have a nice weekend as well.
Kind regards
Belana
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vor 12 Tagen
Hello @Belana M. ,
I just wanted to inform you that the problem has been solved already. I forgot to inform about it. So, this case can be successfully closed.
Should I delete the post or it just keep being here forever?
Have a great week ahead.
Best regards
Gauravp
Hinweis:
Uneingeloggter Nutzer
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Offizielle Lösung
akzeptiert von
vor 12 Tagen
Hello @Belana M. ,
I just wanted to inform you that the problem has been solved already. I forgot to inform about it. So, this case can be successfully closed.
Should I delete the post or it just keep being here forever?
Have a great week ahead.
Best regards
Gauravp
Hinweis:
2
von
vor 12 Tagen
Thank you for your final feedback. 😊
You don't need to do anything, I've marked the thread as resolved. Have a nice day. 🙏🏽
Best regards
Timur
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von
vor 12 Tagen
@Timur K.
Perfect. Have a nice day then.
Best regards
Gauravp
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