Speedport Smart 3 keeps resetting

5 years ago

Hello, all. 

 

Starting last week and continuing this week, my Telekom Speedport Smart 3 router disconnects/resets multiple times a day. Is anyone else having similar issues currently?

 

Thank you!

663

6

    • 5 years ago

      @JeromeS13first:

      Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
      https://www.telekom.de/hilfe/hilfe-bei-stoerungen

      0

    • 5 years ago

      You should also check the router log.

       

      Web Interface -> Settings -> System Information -> Logs

       

      Are there any entries about disconnects or something like that?

      1

      Answer

      from

      5 years ago

      I'm not sure. It's all in German...

      Speedport_Smart_3_2020-04-24_SystemMessages.txt

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    • 5 years ago

      Hey @JeromeS13 welcome to our community and sorry for the late response.

      Can you fill in you data in your profile (only visible for the team) and give me a little hint in this thread when you are done?

      Kind regards Sven Ö.

      1

      Answer

      from

      5 years ago

      Sir,

      Hopefully the problem is resolved. They sent me a new modem/router today.

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      Answer

      from

    • 5 years ago

      @JeromeS13 thank you for your response. If there is any further support needed, please let me know.

      Have a nice evening. Fröhlich

      Kind regards Sven Ö.

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