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Akzeptierte Lösung
akzeptiert von
vor 5 Jahren
Hey @a.ewers,
ich komme hier nun auch endlich dazu - sorry für die späte Reaktion.
Wie @Thunder99 bereits vermutet hat, nutzt du nicht die Login-Daten, die zu dem MagentaTV Vertrag gehören. Die im Profil gespeicherte E-Mail Adresse liegt auf einem Freemail Zugang, dahinter steckt nur ein Telekom Login, womit du auch die Mobilfunkdaten verknüpft hast.
Schau mal hier: Was kann ich tun, wenn ich nicht alle Verträge im Kundencenter sehe?
Bitte richte dir unter der Zugangsnummer von dem Internet- und Festznetzvertrag ein Telekom Login ein, dann kannst du damit auch Live-TV etc. über alle Wege (Browser, Stick etc.) nutzen. Wenn du dein bestehendes Login nutzen möchtest, müsstest du dieses erst löschen und dann neu einrichten.
Freue mich, von dir zu lesen.
Bild nicht vorhanden
Viele Grüße & einen schönen Abend
Ina B.
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