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4 months ago
Hast du auch die richtige App und die richtigen Zugangsdaten genutzt?
Versuch dich mal auf folgenden 2 Seiten einzuloggen:
https://web.magentatv.de
oder
https://web2.magentatv.de
Wo geht es?
0
4 months ago
Hallo @user_42e72f
passt die App zum MagentaTV Tarif? Für die älteren Tarife, bei denen noch Media Receiver und MagentaTV Box genutzt werden konnten, benötigt man die MagentaTV App 1. Gen. Es könnte sein, dass diese nicht mehr für alle Smart TVs verfügbar ist.
Für die neuen MagentaTV Tarife benötigt man die App MagentaTV (TV & Streaming).
Möglicherweise wurde eine nicht mit dem Tarif kompatible App geladen.
Weiterhin müssen die zum MagentaTV Tarif gehörenden Logindaten genutzt werden, damit die App den Tarif erkennt.
Viele Grüße Inga Kristina
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