(Tut mir leid, mein Deutsch ist nicht gut und ich hatte nicht das Gefühl, dass Google die Details richtig übersetzen könnte.)

I bought 2 Xplora smart watches from Telekom Shop in Munich, Marienplatz last Saturday (November 9th) And also 2 e-sim contracts. The next day, I tried to activate the watches, one of them connected to Xplora app but the other never connected. And my interesting story with Telekom Marienplatz Shop started right at that time.

On Monday, I called Xplora call center to ask if there would be a way to connect this, they send a list of information that I should do. But nothing helped. Bytheway, I am pretty sure watch has a problem since we bought 2 watches and 1 of them works very well.

I wrote to Xplora again to say, watch still does not work, waited for a couple of days. Then, Xplora sent another email, a new to-do list.

On Friday (November 15th), I called Telekom call center, told the case, and asked if I could ask a change of this non-working watch from Marienplatz shop, and they said “sure, please go there and change it” (I can give exact time when this call happened, you should be recording these I guess). And the incident started here:

I went to the shop as usual, someone came to help, and I told the situation to the staff, they said “don’t worry, we are going to connect it”, took the watch and my mobile, worked like 30 minutes on it, and finally the guy came and said “we are sorry this watch does not work. Manager said we will send this watch to Xplora  company, they will investigate, and reply, so we’ll inform you what to do”.

This is the time I really get angry; I don’t remember when the last time was I felt more stupid then this time. I buy a watch, it never works, Xplora company cannot find a solution, Shop staff couldn’t connect, and the manager decides that I need to wait more weeks, may be months.

I was not as polite as I usually was this time, increased my voice inside the shop, to be honest, when I personally asked the Manager to change the defected watch again and he very very comfortably said “yes we will send it to Xplora, and you will wait”. And finally, he left the table saying “we are not going to serve you”.

I took all the stuff, watch and documents, left the shop, and called Telekom call center. Luckily, I found an operator who knows English, I told the situation, and thanks to this good man in Telekom, who told me that I always have the right to withdraw from this sales, “go to the shop, and give it back” he simply said.

I entered to the shop again, and told I want to give both watches back, and cancel their e-sim contract. But at the same time, please carefully note that, there were 2 smartwatches hanging on the wall when I entered the second time, and probably more and more inside.

Anyhow, they cancelled e-sim contracts, and did refund things through the bank. I thanked, and again went to reception saying “I am here to buy 2 smartwatches and 2 e-sim contracts”, they were surely surprised, noted my name on the wait list, and asked me to sit and wait. After 2 minutes, a staff came and said “unfortunately we do not have any smartwatches”. I was shocked since it was 3 minutes ago, watches were hanging there. I stood up and turned to the wall where the watches were hanged up, and shock! There were no watches there.

Now, the purpose I wrote all these is: I really really wonder, if there would be anyone in Telekom headquarters, who just could check Telekom Shop Marienplatz Munich’s stocks, to see whether they have smartwatches at 18:00 pm, November 15th. I don’t want to believe that a Telekom shop manager is hiding smartwatches from the wall like a kid hiding his/her toys from neighbors’ kid, just because I am using my legal right to deliver the watches back (even not because I didn’t like them, but only and only because one of them never worked).

Because, if there was stock in the shop at that time, I will be very very sorry for Telekom, one of the greatest private companies in Germany, that they unfortunately are working with liars in this franchise shop. They, within their knowledge, are punishing me. A Telekom shop manager who feels he is a judge and decides not to sell watches to a customer, who they sold defective watches just 1 week ago.

And imagine what this manager and his team would have been doing this to 1000s of customers who enters this shop every day, just because they (like me) trust Telekom brand, not MR . or Mrs. Brown’s franchise shop (I learned that it is franchise because I called call center after leaving the shop, and asked if they could see shop’s stocks)

Please kindly let me know where I should file this complaint, within Telekom, and within official authorities.

Thanks in advance