Hello,
Today (02.10.2026) I had an appointment at 14:30 at the Telekom Shop Berlin Pankow. I arrived about 2 minutes early.
The staff told us to wait. We then waited about 22–24 minutes. During this time nobody helped us and nobody told us how long it would take. There were three employees in the shop.
I booked an appointment so that I would not have to wait. If appointments are not kept, why should I book one? I lost a lot of time because of this.
I would like to make an official complaint and I am asking for a response. I can share the name of the staff member and my customer numbers by private message.
Best regards,
Burak
Offizielle Lösung
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vor einem Tag
@datcal
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/beschwerde-allgemein?samChecked=true
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vor 14 Stunden
Thank you very much for your honest feedback, @datcal .
I’m sorry that you had to wait so long despite having a scheduled appointment and that you did not receive any information about the next steps in the meantime.
This is not the level of service we want to provide when you have an appointment with us.
You have already been provided with the official contact form. Please use it to get in touch with us so that your request can be handled accordingly.
Kind regards
Caro
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