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Smarthome Geräte nicht erreichbar

+1 weitere

7 years ago

Seit dem letzten Update der Smarthome App erscheint bei verschiedenen Geräten immer wieder die Warnung "nicht erreichbar", obwohl sich an der Konfiguration und an der Umgebung rein garnichts geändert hat. Werte Telekom wie kann ich das beheben? Angesichts der 4,95€ die ich monatlich dafür bezahlen muss, habe ich überhaupt keine Lust die Geräte durchschnittlich alle 2 Tage zu reseten und neu zu installieren, nachdem ich sie notwendiger Weise in der App gelöscht habe da sonst die Warnung nicht verschwindet und z.B. die Verbrauchsanzeige und die Temperaturanzeige nicht funktionieren. Ich bin ja vermutlich nicht der einzige User mit diesem Fehler, daher sollten Sie ihn asap beheben und ein Hotfix für die App veröffentlichen!

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  • Accepted Solution

    accepted by

    7 years ago

    Das einloggen in den Speedport Smart 2 brachte nichts, weil dort nur die Info das man die App nun installieren kann zu sehen ist Ich habe nun die App deinstalliert und neu installiert und, siehe da, alle Warnungen weg, die Geräte habe ich nicht angetastet. Mal schaun wie lange es läuft ...

    0

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