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vor 2 Jahren
Hallo @lukasb3tz
der neue Account ist ein bestehender Account?
Eine Neuaktivierung von smarthome ist nicht mehr möglich.
teilweise soll es reichen wenn die Homebase auf Werkseinstellungen zurückgesetzt wird.
falls nicht:
am schnellsten geht es über die Hotline 08003301000 - Stichwort smarthome
Montag bis Sonntag von 7:00 bis 23:00 Uhr
Du kannst auch auf einen Teamie warten, dauert aber etwas, die sind immer gut beschäftigt
dazu Bitte hier die Profildaten für das Team hinterlegen sowie unter Weitere Informationen wann du telefonisch am besten zu erreichen bist.
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profi...
Diese Daten können dann nur von Dir und von Telekom-Mitarbeitern des Teams gesehen werden.
Datenschutz ist also gewährleistet.
Speichern nicht vergessen, danach kurz schreiben wenn erfolgreich erledigt.
0
vor 2 Jahren
Hallo @lukasb3tz,
gerne übernehme ich das.
Dazu bitte einmal deine Daten in deinem Profil über den Link in meiner Signatur eintragen und mir anschließend kurz Bescheid geben, wenn das erledigt ist. Ich melde mich dann zeitnah bei dir.
Beste Grüße
Malte M.
0
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