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Rolladenaktor hat Verbindung zur Home Base 2 verloren

+6 weitere

6 years ago

Die Smart Home App gibt an, dass die Rolladensteuerung nicht erreichbar ist. Bis zu einem Stromausfall funktionierte alles noch einwandfrei. Selbst ein mehrmaliger Neustart der Home Base konnte das Problem nicht lösen. Alle anderen zugeordneten Aktoren und Sensoren werden nach wie vor verbunden. Es handelt sich um den Rolladenaktor HM-LC-BI1PBU-FM und eine Home Base der 2. Generation. 

1525

14

  • Accepted Solution

    accepted by

    6 years ago

    Das Problem konnte telefonisch mit der Kollegin gelöst werden. Wir sind wie folgt vorgegangen.

     

    • Zunächst habe ich den Rolladenaktor auf Werkseinstellung zurück gesetet.
    • Nachdem in der App der Status "Gerät wird gelösch. " und das Wartensymbol unverändert war habe ich den Button "Löschen erzwingen angetippt.
    • Löschung wurde bestätigt.
    • Dann habe ich über den Istallationsassitenten versucht gem. Geräteanleitung den Rolladenaktor wieder hinzuzufügen.
    • Nachdem die Verbindung mit der Homebase mehrmals scheiterte, habe ich die Homebase für ca. 30 Sekunden stromlos geschaltet.
    • Nach einigen Sekunden erschien das grüne Häkchen und damit der Hinweis,dass die Verbindung hergestellt ist.

    Danke für die Hilfe!

    0

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