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2 years ago
Hallo @Juergen.Schalle
hast du die smarthome App schon vorher genutzt?
bist du Bestandskunde im Bereich smarthome?
als Neukunde kannst du nur die MagentaZuhause App nutzen.
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2 years ago
Hallo @Juergen.Schalle,
da muss ich doch auch erstmal nachfragen. Welche App hast du installiert? Magenta Smarthome oder die MagentaZuhause App?
Grüße
Peter
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2 years ago
Hallo, auch bei mir funktioniert die Smart Home App nicht mehr. Habe auf Speedport Smart 4 umgestellt. Dort Smart Home eingeschaltet. Bekomme immer die Meldung ,Basis nicht gefunden. Grüße Hauke
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2 years ago
Hallo @mohase1
welchen Router hattest du vorher?
du musst einen Austausch wie hier beschrieben vornehmen. einfach ein- und ausschalten funktioniert nicht.
hier findest du die Anleitungen dazu
https://www.smarthome.de/hilfe/home-base-wechsel
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2 years ago
Hallo @mohase1,
hast du den Wechsel so durchgeführt, wie es in der Anleitung beschrieben ist?
Grüße
Peter
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