Gelöst

Warum wird mein Vertrag nach Widerruf der Vertragsverlängerung nicht geändert ?

vor 2 Jahren

Ich habe am 28.09. eine Vertragsverlängerung mit iPhone 15 Pro Max über die Telekom beauftragt. Da ich festgestellt hatte das falsche iPhone bestellt zu haben, habe ich am 30.09. über das Formular meinen Widerruf mitgeteilt. Auch habe ich eine Mail bekommen das der Widerruf eingegangen ist.

 

warum ist der Vertrag immer noch nicht geändert ?

210

11

  • Akzeptierte Lösung

    akzeptiert von

    vor 2 Jahren

    @Khcdewi 

    Das ist jetzt Dein dritter Beitrag innerhalb seit 30. 09. 2023 wegen Deinem Widerruf. Zwei mal hattest Du angeboten bekommen, dass Dich jemand vom Telekom Hilft Team anruft, jedoch sind noch immer keine Daten in Deinem Profil hinterlegt.

    0

Das könnte Ihnen auch weiterhelfen

Gelöst

in  

510

0

3

in  

295

0

3

Beliebte Tags letzte 7 Tage

Cookies and similar technologies

We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


Find more information in the Privacy Policy and Partner List.


Use of Utiq technology powered by your telecom operator


We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

The Utiq technology is privacy centric to give you choice and control.

It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

  • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
  • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.