Gelöst

Umwandlung Prepaid SB M in Family Card basic

vor 5 Jahren

Ich habe neben Festnetz einen Handyvertrag mit Magenta1-Vorteil und mir im Laufe der Zeit vier SimKarten dazu besorgt, die als Familienkarten angegliedert sein sollen. Zwei der vier wurden bereits vor einiger Zeit zu family basic Karten gewandelt. Nun wollte ich die verbliebenen übrigen zwei Prepaid Karten ebenfalls auf Family basic umstellen, allerdings will mir dies im Kundencenter nicht gelingen. Kann mir da jemand behilflich sein und dies veranlassen?

 

lieben Dank und Grüße 

723

13

  • Akzeptierte Lösung

    akzeptiert von

    vor 4 Jahren

    Hallo @kajotge,

    telefonisch konnte ich Sie auf der hinterlegten Nummer gerade leider nicht erreichen.

    Ich habe nun eine zufriedenstellende Rückmeldung erhalten, die Vorgaben werden bei uns angepasst und der Wechsel ist jetzt kein Problem mehr.

    Jetzt müsste ich nur noch wissen, welche Nummern geändert werden sollen.

    Wann sind Sie dafür telefonisch erreichbar?

    Grüße
    Mandy S.

    0

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