Gelöst

Transfer my number from telekom to another provider and cancel contract (English)

vor 3 Jahren

Good morning,  

 

I have tried to call the english customer care line but for some reason is not working. I’m leaving Germany soon and I would like to first transfer my mobile number to another german provider and then cancel my contract (I have monthly rolling contract) 

 

Can someone help me to do this? I don´t speak german.... Thanks you!

1147

6

    • Akzeptierte Lösung

      akzeptiert von

      vor 3 Jahren

      @omarlaspalmas 

      You need "opt-in" activated in your Telekom contract. You can do that via hotline, via chat - or wait for a Teamie to show up/contact you.

       

      Then get in touch with the new provider, they need to request immediate ("sofort") porting of the number.

      After the new number has arrived you cancel the Telekom contract.

       

      This is the faster way for the number to arrive in the new contract.

       

      ===

      The "normal" way would be to cancel the contract, and order a contract/porting the number with the new provider towards the end of the Telekom contract, rather than "sofort".

       

      4

      Antwort

      von

      vor 3 Jahren

      @omarlaspalmas 

      @muc80337_2 ,has informed the team and you will be contacted by someone who speaks English.

       

      Antwort

      von

      vor 3 Jahren

      @omarlaspalmas, 

       

      thank you for the call. 

      Like discussed, the Opt-In has been administered. 

       

      Kind regards Nico B. 

      Antwort

      von

      vor 3 Jahren

      Thank you for the quick call!

       

      could you confirm as well that the full cancellation of the contract will take place on the 12/03 or will I have to send something via email or fax? 

       

       

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 3 Jahren

      @omarlaspalmas, 

       

      thank you for the call. 

      Like discussed, the Opt-In has been administered. 

       

      Kind regards Nico B. 

      0

      Uneingeloggter Nutzer

      Frage

      von

      Das könnte Ihnen auch weiterhelfen

      Gelöst
      Request to Transfer My Number to Another Provider and Cancel Prepaid Contract

      vor 19 Tagen

      in  

      Mobilfunk

      31

      0

      3

      Gelöst
      I want to cancel my prepaid contract and port my number to another provider

      vor 3 Jahren

      in  

      Mobilfunk

      596

      0

      4

      I want to cancel my prepaid contract and port my number to another provider

      vor einem Jahr

      in  

      Mobilfunk

      106

      0

      3

      Gelöst
      Cancel prepaid contract online and take number with me to another provider

      vor 4 Jahren

      in  

      Festnetz & Internet

      2340

      0

      2

      Gelöst
      [English] Transfer of prepaid number to another provider

      vor 2 Jahren

      in  

      Festnetz & Internet

      522

      0

      3

      Beliebte Tags letzte 7 Tage

      Keine Tags gefunden!

      Das könnte Sie auch interessieren

       

      Social Media

      Telekom FacebookTelekom InstagramTelekom X

      Cookies and similar technologies

      We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


      By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


      Find more information in the Privacy Policy and Partner List.

      Use of Utiq technology powered by your telecom operator


      We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

      The Utiq technology is privacy centric to give you choice and control.

      It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

      The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

      • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
      • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

      By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

      You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.