Gelöst

Termination of Mobile services months ago, now receiving a large bill

vor 3 Jahren

My apologies to Telekom as German is not my native language, so I tried to use Google Translate. It didn't allow the HTML coded text from Google translate to paste into here. 
 
Hello Telkom,
 
I went into the Telekom store in Weiden id Opf. and formally canceled all of my accounts with you in writing back in June 2022. I have the original letters that the Telekom personnel typed up and sent to the corporate office on my behalf. My accounts were all supposed to be terminated as of July 15, 2022 and I am on military orders that sent me back to the United States. There should have been no additional fees for anything after the termination date due to the military move. I recently received a bill for over 1,000 euros that should not have been billed.
 
Please remove this charge and make sure all of my accounts are closed and will not be renewed at all.
 
Thank you,
 
Raymond Polasky

988

20

  • Akzeptierte Lösung

    akzeptiert von

    vor 3 Jahren

    Hello @Raymond Polasky 

     

    As promised ... my feedback for you:

    Everything is okay, now.

    The invoice has been canceled and now everything looks fine and correct.

    You will not get a new bill.

     

    Kind regards

    Carolin L. 

    0

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