Solved

Tarifwechsel Prepaid

6 years ago

Ich bin sehr zufrieden mit dem Mobilfunknetz der Telekom. Was allerdings überhaupt nicht geht, ist die fehlende Anzeige beim Prepaid Tarifwechsel. Ist einfach unverschämt, die Kunden innerhalb kurzer Zeit zwei mal zahlen zu lassen, ohne darauf hinzuweisen, dass ein Tarifwechsel sofort vollzogen wird. Das in den hintersten Ziffern der AGB zu verstecken ist natürlich ganz geschickt.

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  • Accepted Solution

    accepted by

    6 years ago

    Hallo @krll,

    vielen Dank für deine Nachricht hier.

    Ich kann deinen Unmut verstehen, jedoch wird man innerhalb des Bestellprozesses darauf hingewiesen, dass der Wechsel zu sofort erfolgt.

    Mein Vorschlag daher an dich:
    Bitte hinterlege deine Daten im Profil und wir finden für den doppelt bezahlten Tarif eine Lösung. Einverstanden?

    Mit einem Klick auf diesen Link hier http://bit.ly/Kundeninfos gelangst du direkt an die richtige Stelle im Profil. Dort einfach deine Daten hinterlegen und mir hier eine kurze Rückmeldung geben.
    Ich melde mich dann telefonisch bei dir.

    Viele Grüße

    Sarah D.

    1

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    6 years ago

    Habe meine Daten hinterlegt.

    Unlogged in user

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